Return, Refund and Exchange Policy

 

We want you to love what you wear from TheGroovyTrends. If something’s not quite right, we’re here to make things smoother.

🔁 Returns & Refunds

At this time, we do not offer returns or refunds.

However, if you face any issue with the product you received (like damage, defect, or incorrect item), please reach out to us within 3 days at thegroovytrends@gmail.com.
Our support team will look into your concern and offer a fair resolution.

Thank you for understanding and supporting small businesses 🙏

🔄 Exchange Policy

We do offer exchanges, but only under certain conditions:

✅ How to Request an Exchange:

  • Email us at thegroovytrends@gmail.com within 3 days of receiving your order.

  • Include your Order Number, the item(s) you'd like to exchange, and what you'd like in return (e.g., different size or design).

🔁 Size-Related Exchanges:

  • We offer a one-time exchange only if the problem is with the size.

  • Once a size has been exchanged, further exchanges for the same order won’t be accepted.

  • Please refer to the detailed Size Chart on our website before placing your order to ensure the perfect fit.

🚚 Shipping for Exchange:

  • You cover the cost of shipping the item back to us.

  • We cover the shipping cost for sending the new item to you.

  • If the exchange is due to a mistake on our part (like wrong item or damaged product), we’ll cover all shipping costs.

📦 Conditions for Exchange:

To be eligible for an exchange:

  • Item must be unused, unworn, and in original packaging with tags attached.

  • The exchange request must be made within 3 days of receiving your order.

  • The item should be in the same condition as delivered.

🤝 Need Help?

Just drop us an email at thegroovytrends@gmail.com
We’ll do our best to sort things out quickly.